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Service Request
Novis offers a range of specialised service in support of our pressure care, patient handling and specialist bedding products.
- In-house product repairs and service by factory trained technicians
- Technical training for in-house maintenance staff
- On-site service options (limited locations)
- Industry leading warranty programs
Product Returns
All products are returnable for a full refund of the invoiced price (excluding freight) when returned within 14 days of delivered date with a 20% restocking fee, unused and in re-saleable condition. The purchaser is responsible for all return freight charges.
If you receive a product that is defective or has been damaged in transit, contact Novis immediately on 1300 738 885 or email novis@novis.com.au with the relevant details.
Quick Links & Downloads
Novis Return Authorisation Form
Novis Extended Warranty
You can choose to extend your warranty period on a range of products from Novis for a one or two year period. Extended warranty must be purchased at the time of product purchase.
View Extended Warranty details and pricing information.
Novis offers a range of specialised service in support of our pressure care, patient handling and specialist bedding products.
- In-house product repairs and service by factory trained technicians
- Technical training for in-house maintenance staff
- On-site service options (limited locations)
- Industry leading warranty programs
Product Returns
All products are returnable for a full refund of the invoiced price (excluding freight) when returned within 14 days of delivered date with a 20% restocking fee, unused and in re-saleable condition. The purchaser is responsible for all return freight charges.
If you receive a product that is defective or has been damaged in transit, contact Novis immediately on 1300 738 885 or email novis@novis.com.au with the relevant details.
Quick Links & Downloads
Novis Return Authorisation Form
Novis Extended Warranty
You can choose to extend your warranty period on a range of products from Novis for a one or two year period. Extended warranty must be purchased at the time of product purchase.
View Extended Warranty details and pricing information.
