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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Service Request
Novis offers a range of specialised service in support of our pressure care, patient handling and specialist bedding products.
- In-house product repairs and service by factory trained technicians
- Technical training for in-house maintenance staff
- On-site service options (limited locations)
- Industry leading warranty programs
Product Returns
All products are returnable for a full refund of the invoiced price (excluding freight) when returned within 14 days of delivered date with a 20% restocking fee, unused and in re-saleable condition. The purchaser is responsible for all return freight charges.
If you receive a product that is defective or has been damaged in transit, contact Novis immediately on 1300 738 885 or email novis@novis.com.au with the relevant details.
Quick Links & Downloads
Novis Return Authorisation Form
Novis Extended Warranty
You can choose to extend your warranty period on a range of products from Novis for a one or two year period. Extended warranty must be purchased at the time of product purchase.
View Extended Warranty details and pricing information.
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