Novis offers a range of specialised service in support of our pressure care, patient handling and specialist bedding products.

• In-house product repairs and service by factory trained technicians
• Technical training for in-house maintenance staff
• On-site service options (limited locations)
• Industry leading warranty programs

Product Returns

All products are returnable for a full refund of the invoiced price (excluding freight) when returned within 30 days of purchase, unused and in re-saleable condition. The purchaser is responsible for all return freight charges.

If you receive a product that is defective or has been damaged in transit, contact Novis immediately on 1300 738 885 or email novis@novis.com.au with the relevant details.

Quick Links & Downloads

Novis Warranty Statement

Novis Return Authorisation Form

Novis Extended Warranty

You can choose to extend your warranty period on a range of products from Novis for a one or two year period.  Extended warranty must be purchased at the time of product purchase.

View Extended Warranty details and pricing information.