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Our Management Team
Novis Healthcare is a leading Australian manufacturer and supplier for an extensive range of premium healthcare products targeted to hospitals, aged care, home care and disability markets.
As part of the Novis Group, we offer over 20 years experience in sourcing and supplying of world class healthcare solutions to an expanding client base.
Novis represents a broad range of trusted international healthcare brands, dealing directly with leading manufacturers around the globe.
We support this range with unrivalled service and support, including a significant investment in clinical knowledge, research and training.
Our goal is to streamline operations and reduce costs without compromise to product integrity or patient care.
Craig Douglas
CEO and founder of the Novis group of companies
Team of Experts
Our dedicated and experienced Australasian product management team is experienced in the development, source and supply of world-class healthcare solutions, utilising best practice management systems. We are ISO accredited with stringent quality control and risk management programs.
We have partnered with leading international healthcare manufacturers offering world class engineering and innovation programs. Established industry relationships provide access to exclusive agency opportunities for a range of respected global healthcare brands.
Renowned for our relationship management, our dedicated sales team comprises a national sales force with extensive industry experience and product knowledge. Our sales team is further supported by our customer service and technical support team – trained staff with high-level knowledge of both industry and products including a dedicated team of factory trained service technicians for in-house service, repair and testing.
Through our direct warehousing and distribution network, we offer streamlined delivery, installation, and service capability across Australia. Our operation relies on state-of-art warehouse facilities and management systems, harnessing SAP management software for best practice supply chain management. Deep stock holdings across multiple stock locations ensure we uphold our stringent service and delivery guarantees for products and spare parts.
We support all these products with an unrivalled clinical training and education program. Our commitment to clinical excellence is equally vested in our people as our products, and we see clinical training as integral to the success of our customers – and the successful outcomes for their patients. We offer onsite product demonstrations and facility audit program to support regulatory reporting requirements, plus an extensive range of clinical support tools.
"Our goal is to provide customers with a superior choice of specialist products, while actively working to improve the quality of patient care through a program of clinical education."
Australian owned and independently operated, Novis head office is situated in Lane Cove, Sydney. With showrooms also in Kingsgrove and Northmead, sales and clinical specialists throughout Australia, we invite you to connect with us and experience the Novis difference.
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