Contact Us
Efficient and effective - that's our quality promise.
At Novis Healthcare, we pride ourselves on providing excellent customer service to our clients.
Our team is available to answer your questions and address your concerns from Monday to Friday, 8:30am to 5:30pm (Sydney time).
Whether you need help placing an order, have a question about a product, or need assistance with a return, our knowledgeable and friendly staff are here to assist you.
We understand that health concerns can arise anytime, and we strive to be available to our clients as much as possible. If you need to contact us outside of our normal business hours, please feel free to leave us a message, and we will get back to you as soon as possible.
For our NDIS customers, we have an incidents and complaints management process in place to ensure we provide you with the best possible service.
Please complete the form here, and we will respond in accordance with NDIS guidelines. In the ‘Classification’ section, please select ‘NDIS participant’.
Novis offers specialised services supporting our pressure care, patient handling, specialised bedding, and assistive technology equipment. Our assistance includes the following:
- Expert in-house repairs and servicing by trained technicians
- Technical training for your maintenance staff
- On-site service options in select locations
- Comprehensive warranty programs
Please complete the form displayed here for general enquiries regarding service and repairs, and our service team will contact you within two business days.
If you have equipment that needs service or repair, please complete our Equipment Service Request Form.
At Novis Healthcare, we stand behind the quality of our products and are committed to providing our customers with a hassle-free return experience. If, for any reason, you are not satisfied with your purchase or if you need to make a warranty claim, please contact us, and our team will be happy to assist you. We are available to help you from Monday to Friday, 8:30am to 5:30pm, and we will do our best to address your concerns as quickly as possible.
To ensure that your return process is smooth and efficient, please include your order number and product details when completing this form.
Our team will provide you with the necessary information and instructions to initiate your return or warranty claim. We strive to make the return process as easy as possible, and we appreciate your feedback as it helps us to improve our products and services. Thank you for choosing Novis Healthcare for your healthcare needs, and we look forward to assisting you with your return or warranty claim.
We are committed to supporting our valued partners and providing exceptional service to you. If you are an existing Novis Healthcare partner, we are here to assist you with any questions or concerns you may have.
Our team is available to help you from Monday to Friday, 8:30am to 5:30pm, Sydney time. Whether you need assistance with placing an order, tracking a shipment, or have a product-related inquiry, we are here to help.
We understand that our partner network is an essential part of our business, and we are dedicated to providing you with the tools and resources you need to succeed. By partnering with Novis Healthcare, you can access a wide range of healthcare products, training and education resources, and marketing support to help you grow your business.
Contact us today to learn more about how we can support your business and help you provide the best possible care to your clients.
NSW - Visit one of our showrooms. Please make an appointment
20/12 Mars Rd, Lane Cove West NSW 2066 B3/15 Forrester St, Kingsgrove NSW 2208
QLD - Visit our showroom. Please make an appointment
3/59 Eastern Rd, Browns Plains QLD 4118
VIC, TAS, SA, NT, WA
Please call 1300 738 885 to be put in touch with your local representative
